Refund Policy
At Fizostore, we prioritize your satisfaction and aim to provide a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy within 15 days of receiving your order.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original condition, and in its original packaging.
- Proof of purchase (order confirmation or receipt) must be provided.
- Items that are damaged due to misuse or mishandling are not eligible for returns.
2. Return Process
To initiate a return, please follow these steps:
- Contact us at support@fizostore.com within 15 days of receiving your order.
- Provide your order details and reason for the return.
- Our team will provide you with return instructions and a return authorization.
3. Refunds
Once we receive the returned item and inspect it, we will process your refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow 5–7 business days for the refund to appear in your account, depending on your payment provider.
4. Non-Refundable Items
Certain items may not be eligible for a refund, including:
- Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
- Digital or downloadable products.
5. Shipping Costs
- Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items received.
- Original shipping fees are non-refundable.
6. Exchanges
We currently do not offer direct exchanges. If you wish to replace an item, you may return it for a refund and place a new order.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@fizostore.com. We will arrange a replacement or refund at no additional cost to you.
For any further assistance or queries regarding our refund policy, feel free to reach out to us at support@fizostore.com. Your satisfaction is our top priority!